Broken Glass

Mark Batterson brings up a very true and interesting point in his Broken Glass post. A point we in the church should listen to and learn from:

I've blogged about trojan horses and purple cows. Here's what I mean by broken windows.

In the March 1982 issue of Atlantic Monthly, James Wilson and George Kelling wrote a piece titled Broken Windows. They argued that something as insignificant and innocuous as a broken window sends a subliminal message. If the window is left unrepaired it communicates that crime is ok. So Wilson and Kelling argued that the way to fight serious crime is by cracking down on small infractions.

That is precisely what happened in New York City when Rudolph Giuliani was elected mayor in 1994. He cracked down on squeegee pests; arrested fare jumpers; and cleaned up the graffiti on subway cars. Critics said it was a waste of time and a waste of money. Statistics would suggest otherwise. The murder rate was more than cut in half.

In his book, Broken Windows Broken Business, Michael Levine applies the broken window theory to business.

A broken window can be a sloppy counter, a poorly located sale item, a randomly organized menu, or an employee with a bad attitude. It can be physical, like a faded paint job, or symbolic, like a policy that requires customers to pay for customer service. When the waiter at a Chinese restaurant is named Billy Bob, that’s a broken window.

Can I share two of my pastoral pet peeves? Unevenly folded bulletins and misspelled words on worship slides! I know those things aren't apocalyptic! But everything says something about everything. Or to put it another way, little things are big things. We need to strive for excellence in everything we do. One of the things that brings me the greatest joy is when we do something really small really well. I think it honors God.